Then, with both the Splashtop SOS window open from the prior step, and the Finder's Applications window open, left click and drag the Splashtop SOS app into your Applications folder, as shown in the image below:įrom here, you can also drag the application to your dock for easy access. To do this, open up a new Finder window by right clicking or option-clicking on the Finder icon in your dock:
To save you time during future Support interactions, we advise that you add the Splashtop SOS app to your Applications folder so you can simply access the app from there in the future. This will open the file's "container" into your Finder, which will look like this:Īdding Splashtop to your Applications folder When any progress bars are clear and you see the "MacPracticeSOS.dmg" file in your downloads list, you can double click the file to open it. You can access this download by clicking the Downloads button on the Safari toolbar, as shown below: When you click the Download button, the Splashtop app will begin downloading. Unless you are not using a Mac, you'll want to click the "Download for MacOS" button. TeamViewer used to be our Remote Desktop solution, but we have transitioned to Splashtop. In builds prior to 12.21, you can also access this page by navigating to the MacPractice Help menu and selecting "Download TeamViewer". This will take you to the same page as indicated above. In builds 12.21 and after, you can access this page by selecting "Download Share Screen App" from the Help Menu. This will take you to a page where you can download Splashtop SOS.
You can download the Splashtop SOS application by navigating to in Safari or your chosen web browser. This article will assume that you are using Safari as your web browser. This article covers how to download and use Splashtop so that our Support Representatives may assist you directly. At this time the Support Representative may instruct you to download or launch Splashtop and provide them with a number.
When you contact MacPractice Support via our contact number at (877) 220-8418 or by submitting a ticket, you will then be contacted when a Support Representative is available. Splashtop is our desktop-sharing solution that allows MacPractice Support representatives to remotely connect to your Mac and assist you with any issue you may be experiencing with MacPractice!
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